APPRO and CERRON have long respected our manufacturing clients and their processes that lead to quality and efficiency. For this reason, we adopted a Lean Model tailored for us as a service organization.
Lean principles are at the core of how APPRO and CERRON work together to streamline processes, while keeping our customers’ best interests paramount in all we do. According to the Lean Enterprise Institute, “The core idea [of lean] is to maximize customer value while minimizing waste. Simply, lean means creating more value for customers with fewer resources.”
Per the Lean Enterprise Institute, “Lean applies in every business and every process…A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.”
The team at APPRO and CERRON originally implemented lean principles into our organizational processes in 2006. Since that time, our team continually works to make improvements in all we do. We have united these principles with our mission statement in our passionate pursuit of not only meeting our clients’ expectations, but exceeding them.
Below are two examples of the many processes our team has worked on to achieve exceptional service for each of our clients.
Lean Example #1 – Competitive Bidding
Challenge: In order for our clients to make an informed decision regarding a new commercial construction project, they need to have facts and figures in a timely manner.
Solution: Our team created a streamlined bid process, in which we efficiently turn around an accurate, competitive bid request in less time. We created a standardized bid sheet and proposal format. Additionally, we created a list of pre-screened vendors and subcontractors, who comply with our strict safety compliance and insurance requirements.
Lean Example #2 – Project Process and Timeline
Challenge: After many years of working with a variety of clients, we realized the importance of communicating the length of time a project can take. The ability to communicate up front, the timing and scheduling requirements for a project, directly tied to the project’s ultimate success and ultimately the owner’s satisfaction.
Solution: We created an efficient and effective Value Stream Map. In turn, a simplified version of this became our “Project and Process Timeline.”
Benefit to our Customer: We are able to share our simplified “Project and Process Timeline” with our clients so that they know exactly what to expect. In turn, by educating our clients with the use of this tool, together with the owner, we are able to be proactive, start processes at the right time, and deliver a new building on time and on budget. Many clients may not realize that a new project can take between six to twenty-four months, depending on the scope of the project. Because we have a streamlined timeline, which starts with a no obligation client meeting, we are able to save our clients money.
Contact our team…
…to discuss your company’s needs and how we might partner together, utilizing our Lean Process to create value for your next project.